Guest Information
We know planning a vacation can be a daunting task! We have a team of Coachella Valley Experts ready to answer your questions, and assist you in planning the perfect vacation!
What payment methods do you accept?
We accept Visa, Mastercard, and American Express to confirm a reservation. We accept a check to pay the full balance prior to entering 60 days cancellation period.
What is your cancellation policy?
The reservation fee and either the damage deposit or refundable security deposit is due at the time of booking. Deposit and/or damage waivers are fully refundable if canceled at least 60 days before your arrival, the reservation fee is nonrefundable. If you cancel after the 60-day mark, you will be responsible for the full amount of the total booking charges less refundable security deposits.
Bookings on third party websites such as Airbnb, Booking.com, Google Vacation Rentals or Hometogo.com may be subject to different cancellation policies set by the specific channel. Please refer to the cancellation policy on the site in which your booking occurred as this will be the cancellation policy governing your reservation.
Are pets allowed?
We welcome our furry friends to our selected pet-friendly homes. If bringing a pet, there is a $150 per-pet non-refundable charge, plus any additional cleaning expense.
Is there an age minimum to rent a home?
You must be 25 years of age or older to reserve one of our homes and you must occupy the house during the entire stay.
What household items are provided at my vacation rental?
Your vacation rental is furnished with an initial setup of amenities. This includes: 2 rolls of toilet paper per bathroom, a roll of paper towels, a kitchen sponge, two large trash bags, a small liner per wastebasket, 3 dishwasher pods, 3 laundry detergent pods, a 3 fl.oz bottle of dish soap, a bar soap per bathroom, a small bottle of paya shampoo & conditioner per full bath. Amenities are subject to change.
What should I bring to the Desert?
Our initial setup of amenities will get you through the first night. We recommend bringing your own personal toiletries with you, or purchasing them when you arrive – we will have enough to get you started. Make sure to bring sunscreen, food, spices, and an insulated water bottle!
What should I know leading up to my check-in date?
We will be sending email notifications preparing you for your upcoming stay. Inside you will also find the check-in and check-out procedures, Recommendations for local restaurants, shopping, grocery stores, services, and events plus much more.
How do I check in?
Check-in is at 3 p.m. PST. You may access the property at any time after check-in time. Access information will be inside your guest email sent 7 – 10 days prior to your arrival. Once arrived, there is a welcome book that contains all pertinent information about your rental and the area.
What if something goes wrong?
We complete an arrival check before your stay to ensure that everything is in order. Yet, sometimes something can go wrong! We have on-call Royale staff available 24/7 in case of an emergency.
